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How we protect your account and payment information

When you open an account at arenabet168, your personal details and payment history stay secure under our strict privacy framework.

Account verificationPayment data encryptionData retention clarityYour access rights
Explore the Lobby Read FAQ
arenabet168 How we protect your account and payment information
REACH OUR PRIVACY TEAM

How to contact us about your data

Live chat support Open your account settings menu and select 'Help'. Our support agents answer data requests and privacy questions Monday to Sunday, 09:00 to 23:00 Jakarta time. They'll guide you through data access or deletion requests and confirm receipt within 24 hours.
Email request channel Send your data access or privacy concern to [email protected] with your account username and the specific information you're requesting. We respond to all emails within 48 business hours. This method creates a documented record for complex requests.
In-account privacy centre Log into arenabet168, navigate to Account > Privacy Settings and select 'Request Data Export' or 'Report a Concern'. The system generates your data report within 3 business days and sends it to your registered email address with full transparency.
SECURITY & YOUR RIGHTS

How we keep your data secure and what you can do

Encryption and storage

All payment data, including DANA, OVO, GoPay and QRIS details, is encrypted in transit and stored on secure servers. We do not hold your full payment credentials; only the token needed to process withdrawals. Access logs are monitored for unauthorized attempts.

Cookie and tracking policy

We use functional cookies to keep you logged in and analytics cookies to see which games in the lobby perform well. Marketing cookies are optional; you can disable them in your browser settings without affecting gameplay. No tracking data is shared with advertisers without your consent.

Account security measures

Your login credentials are hashed and never stored in plain text. We recommend enabling two-factor authentication in Account > Security Settings. If you notice suspicious login activity, contact support immediately and we'll lock your account pending verification.

Data retention and deletion

We keep active account data for the lifetime of your membership plus seven years for tax and fraud records where law requires it. Request account closure and data deletion in Account > Privacy Settings. We remove non-essential data within 30 days; regulatory records stay longer where depends on local law.

Your access and portability rights

You can request a full export of your personal data, gameplay history and payment records at any time. We provide this in CSV format within three business days. This allows you to review exactly what we hold and move your data to another service if you choose.

Changes to this policy

We update this privacy policy when we add new payment methods, change data partners or comply with new local regulations. Changes are posted here with a date stamp; material changes trigger an email notice to your registered address 14 days before taking effect. Continuing to use arenabet168 means you accept the updated terms.

What players in Semarang and across Indonesia ask us

No. We never sell your personal information, gameplay history or payment details to marketing firms, data brokers or unrelated third parties. We share payment records only with DANA, OVO, GoPay and QRIS operators to verify transactions. Your data stays within arenabet168 and our trusted payment partners only.

We delete non-essential data like gameplay logs and chat history within 30 days of account closure. Tax and fraud records are retained for seven years where local law requires. You can request early deletion of specific data categories by emailing [email protected] with your username.

Yes. Log into your account, go to Privacy Settings and select 'Request Data Export'. We compile all your information—identity, payment history, device logs and gameplay records—into a CSV file sent to your email within three business days. This export is completely free.

Your payment details are encrypted in transit and stored securely; we never store full payment credentials. DANA, OVO, GoPay and QRIS transactions are tokenized, meaning only a secure reference is saved to our system. Payment partners handle the sensitive card or account data themselves.

Our system logs all login attempts and flags unusual activity like new device logins from different regions. If we detect suspicious behavior, we pause the account and email you immediately. Log into Account > Security to review login history, enable two-factor authentication and change your password at any time.

Yes, we use functional cookies to maintain your login session and analytics cookies to track which lobby games are popular. Marketing cookies are optional; disable them in your browser or in our Privacy Settings without affecting gameplay. Functional cookies cannot be disabled as they're essential for account security.

Tax and regulatory records—including withdrawal confirmations and payment dates—are kept for seven years where local law requires. These cannot be deleted as they're needed for legal compliance. Personal identifiers like your phone number can be deleted; we'll keep only an anonymous account reference for the required retention period.

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